Frequently Asked Questions
Getting Started – Learning About My Account
Why would I use Seller Investigators?
What information will I need to get started?
Is my information secure?
What is your fee?
How is the reimbursement fee computed?
We get 25% of the total value of the reimbursement that was given by Amazon. Reimbursed with inventory is good as cash. Without it being reported to Amazon, that quantity of items will not be reimbursed or returned to your inventory.
How do I pay?
Can I cancel the service at anytime? How do I cancel my service?
What happens to my data when I cancel?
Support Center – How we Get Your Money Back
How long does it take for a refund to be processed?
How can I track my reimbursements?
The Statement View in your Payments Report shows you when and how much you will be paid. Other Transactions show all FBA Inventory Reimbursements. It can take up to 5 business days for your money to appear in your bank account after we initiate payment.
What reimbursement cases do you cover?
- Amazon lost inventory at the warehouse, and it has been 30 days in past 18 months.
- Amazon damaged inventory at the warehouse, and it has been 30 days in past 18 months.
- Amazon improperly received or miscounted items from inbound shipments in past 9 months.
How does the Redemption Service work?
Do you automate claim submissions?
We have developed a proprietary refund search engine that reviews our clients’ accounts.
Our proprietary system executes all aspects of the reimbursement process, within Amazon Terms of Service, from identifying, filing, and managing potential cases all the way until recovered funds are deposited to your account.
This allows you to focus on scaling your business.
No risk or commitment. There’s no sign-up fee or fixed monthly charges. We simply charge a 25% recovery fee after the money is deposited to your account.