What reimbursement cases does
Seller Investigators cover?

Seller Investigators recovers 30% more money than our competitors. How? As part of the Carbon6 ecosystem, we have greater access to better resources and more dedicated personnel, all of which we allocate to efficiently recover every dollar of your money.

Other companies may not spend time hunting $50 or $100 reimbursements, allocating their resources instead to only finding larger returns. However, we understand that those smaller cases can add up, and greatly impact your profit margins. You deserve all of your money, not just some of it, which is why Seller Investigators pursues every single dollar Amazon owes you.

Seller Investigators is also the only company that credits the fees paid when Amazon reverses a reimbursement. With a dashboard that is the most transparent tool of its kind in the industry and a Weights & Dimensions feature that is unrivaled by our competitors, Seller Investigators stands out as the most dynamic and trusted Amazon reimbursements service available today.

Yes, our FBA reimbursement process and tools fully comply with Amazon’s terms of service.

• First, register your account here for a free audit.
• Seller Investigators will begin reviewing every eligible reimbursement case.
• We will file all verified cases with Amazon within its terms of service and manage them on your behalf.
• Seller Investigators will compile a report of all the cases and amounts recovered, allowing you to track the money recovered for your account.
• You will receive the money back into your FBA account.

There is no sign-up fee or fixed charges for using Seller Investigators. We only charge a 25% recovery fee after Amazon deposits the money into your account.

You need to connect to your store so Seller Investigators can access your account data and generate reports to identify potential reimbursement cases.

Yes, your Amazon account and data are 100% safe. We access your information through Amazon’s secure API, and store it within AWS (Amazon’s cloud servers). This ensures your data is secure and never leaves the Amazon ecosystem, which then allows us to generate reports and look for reimbursements so we can make claims to Amazon and get your money back. Seller Investigators complies with all of Amazon’s Security protocols, including a yearly audit by Amazon, to ensure your account data is safe.

Yes, Seller Investigators is subject to random audits by Amazon to ensure your account and data are safe. As industry leaders in the Amazon FBA space, our priority is trust and security for our customers.

A Clawback is when Amazon takes back money refunded to sellers as a reimbursement. When Amazon reverses a reimbursement, Seller Investigators will reverse the fee on the next invoice.

The registration process to get your free Amazon audit takes 5 minutes. The initial audit of your Amazon account is completed within 3 business days. Once you onboard as a client, case filing will begin within 48 hours. You will see reimbursements back to your Seller Central account within 3-5 days after filing a case with Amazon.

You will see money in your bank account based on your disbursement schedule with Amazon. Generally, these deposits are made every two weeks.

We charge a 25% recovery fee on all successful Amazon refunds, including inventory reimbursements. To value a unit of inventory, we use the per-unit value amount assigned by Amazon. The recovery fee is negotiable based on the size of your business.

We accept all major debit and credit cards. Our integration with Stripe securely encrypts all of your payment information. We will send you an invoice on the 1st and 15th of each month and after 1 day, we’ll charge your debit or credit card.

The Transaction View in your Payments Report shows when and how much you will be paid. Transaction Type “other” will show all FBA Inventory Reimbursements.

Seller Investigators looks for cases that fit any of the following criteria for reimbursement:

• Items that are lost or damaged more than 30 days ago in the past 18 months.
• Inbound shipments with missing items.
• Amazon-miscounted inbound items from inbound shipments in the past 9 months.
• Items deducted from stock after shipment closes.
• Inventory damaged but not reimbursed yet.

As a Seller Investigators client, you will be assigned two Recovery Specialists who will run weekly audits on inventory and receiving errors based on data in your Seller Central account. Eligible discrepancies will be noted and a case opened with Amazon. Successful recoveries are deposited into your Seller Central account. All work and data around the recovery process will be available in a robust, transparent dashboard.

No. In accordance with Amazon’s Terms of Service, we do not automate any claim submissions. Your recovery specialist reviews each potential claim and manually submits quality claims with accurate data.

Let them know you are ending your service by emailing their customer support team, go into your user permission settings, and remove your previous service provider.

Yes, there are no long-term contacts. Just notify us by sending an email to casemanager@sellerinvestigators.com

After filing the service cancellation, we’ll halt the reimbursement service and delete your account data.

Recovery services are available in North America, Europe, India, Australia, and UAE.

Amazon is supposed to process returns on day 60, but due to a system error, they often don’t actually process them until day 64. When we learned this, we pushed back our case filing to day 100. After day 100, we follow up on any missed Customer Returns cases (around 5%) to make sure you are returned 100% of what you are owed, not just the industry-standard 95%.